Customer FAQ

Customer FAQ

  1. When will I receive my order?
    - It takes 2-7 days to fulfill an order, after which it’s shipped out.
    The shipping time depends on  your location, but typical shipping times are:   USA: 3-​4 business days  
    International: 5-15 business days 
  2. Where will my order ship from?
  • UAI works with a multitude of on-demand order fulfillment companies with facilities worldwide!
  1. What do I need to know about ordering internationally?
  • For those shipments ordered for delivery outside of the USA, Please be aware they may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.

    We highly recommend including your phone number and email in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make the delivery of the order smoother. If ever any further issues arise, please feel free to contact us.
  1. My order should be here by now, but I still don't have it. What should I do?
    Before getting in touch with us, please help us out by doing the following:
    Check your shipping confirmation email for any mistakes in the delivery address. 
    ● Ask your local post office if they have your package. 
    ● Stop by your neighbors in case the courier left the package with them. 

    Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number, a brief description of the situation and forms of contact. 

We will then investigate your order and contact you in 10-15 business days with a solution or steps on how further we can assist you.

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.